Practical help for complex issuesDecision MakingNegotiationConflict Resolution

Topics   |   Participants Respond

Available in one-hour, two-hour, or half-day formats; 
also in one-on-one coaching

  1. What's Going On Here?
    Analyzing Complex Situations to Identify Next Steps
    Conflicts and predicaments often seem to have an element of chaos, as if many voices are speaking at once or many forces are pushing on us at the same time. The first and often the hardest step is to untangle and understand the components of the situation. Participants come away from the seminar with tools for sorting the puzzle pieces more effectively and a greater sense that they can clarify the chaos instead of being pushed around by it. 
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  3. Triumphant Integrity
    Fighting Fair and Winning 
    (The Nice Guy Doesn't Have to Finish Last)

    When "the other guy" doesn't "fight fair", it can suck us into a downward spiral of increasingly negative tactics. It can seem as though there is no other way to respond without getting "creamed". In the end we may get "creamed" anyway, or we may win but at a painful cost. It doesn't have to be that way. Participants come away from the seminar with tools for dealing with nasty situations, and greater confidence that fighting better can beat fighting dirty. 
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  5. Decisions and Dilemmas 
    Accommodating Complex Truths
    At work and at home we frequently find ourselves with dilemmas? situations involving multiple factors or multiple goals that seem mutually exclusive. When all of our apparent choices are unacceptable, there may be another option we're not seeing: a new choice, or a way to combine the desirable components of the original choices. Sometimes paying more attention to the process of deciding, rather than to the decision itself, improves the outcome. Participants come away from the seminar with techniques for finding solutions that truly resolve the dilemma instead of favoring one part of it while failing to address another.
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  7. Getting Where You Want to Go 
    Strategies for Negotiation & Conflict-Resolution
    A few key tools make a world of difference in developing a negotiation strategy or resolving a conflict, no matter who the parties are. These include distinguishing between interests and options, recognizing the value of clarity about your counterparty's interests, and addressing power imbalances. Participants come away from the seminar more effective at getting to the heart of the matter and accomplishing their objectives. 
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  9. Selfish Empathy
    How Looking Through the Other Guy's Glasses Can Empower You
    In any interaction and especially when we want to wield influence, recognizing the other party's point of view gives us power. Many people make use of this truth in deal-making such as sales. When there is disagreement or conflict, however, many of us worry that anything smacking of empathy will weaken our own position or resolve. As a result, we miss out on opportunities to strengthen our own position through a deeper investigation of what we are up against. Participants come away from the seminar knowing how to "walk a mile in the other man's shoes" as a way to get where we want to go. 
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  11. Taking the Everyday Stage 
    Owning Your Voice and Owning the Space as Performers Do
    Contrary to popular belief, many star performers are actually quite shy. If they can learn how to take command of their role on a stage, you too can learn how to take command of your role in a business interaction or a public speaking occasion. Participants come away from the seminar with greater confidence and a more powerful presence, which translates into more successful presentations. [Specific vocal issues such as hoarseness can be addressed in individual coaching.] 
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  13. Do You Know What You Mean?
    Using the Writer's Process to Clarify Thought and Simplify Complex Situations
    Writers know that the ability to understand a situation and the ability to express it clearly are related. Many people think that you have to know what you want to say before you can say it, when in fact the process can also go the other way around: drafting a statement about something can dramatically aid in developing a deeper understanding. Even people who worry about their language skills may be surprised to discover how capable they are to use words in this way. Participants come away from the seminar with the considerable power of the "thought-word connection" at their disposal. 
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  15. I Just Wish He Would...
    Regaining Control When It Seems to Be in the Other Guy's Hands
    There is nothing more frustrating than feeling powerless to accomplish something that's important to us. When other persons are involved, we often wait for them to "shape up" and make things better. More often than not, however, there are things we can do ourselves to shift the power balance: ways to influence the other party and, best of all, ways to affect the outcome no matter what the other party does. Participants come away from the seminar more likely to regain and retain a sense of control in difficult situations.
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  17. Curiosity as a Management Tool 
    How to Listen and How to Hear
    "Active listening" can have a significant positive impact on your interaction with someone, but not if how you do it turns the other person off... and not if you're still missing what's actually meant. We think we're communicating, but many barriers make it difficult to really listen and really hear.  Participants come away from the seminar finding it much easier, thanks to a couple of key tools that are often left out of the "active listening" toolbox.

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Participants respond

Ms. Calabi's presentation clarified and dissected things in a way that made me think differently and understand them better. I left the seminar energized and greatly inspired to rethink past experiences and take on new ones differently. It was exciting to see things in a better way.

Roger Tashjian
Portfolio Administrator (First tier investment bank)

Ms. Calabi highlighted how using the right process gets to the right outcome. She got me thinking about some of the ways people habitually go about getting what they want, that can actually sabotage their chances. She has a wonderful presence and a capability for getting across the important things that people are there for. She doesn't just lecture, she engages people. She listens and responds thoughtfully to what participants bring up, and keeps the event moving smooth ly and flexibly. I not only benefit from watching her in action, I also enjoy it.

  Peggy Morrissey
Sales Representative, USG

The skill of being able to negotiate and examine process and a means of getting to an outcome that satisfies everyone is useful not only in the workplace but also in one's personal life. It's also a skill that, once acquired, is worth honing over a lifetime.

Margaret Harrington
Nurse Administrator

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"I left the seminar energized and greatly inspired..."
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